The Gift Card is a prepaid card which means that money must be loaded onto the Card at the time of purchase. Once one Business Day has elapsed from the date of purchase, cardholders can use the Card to pay for purchases at participating retailer outlets. Once the card is purchased and funds loaded you cannot put further monies onto the card. With the gift card you can use as much or as little in each transaction until all monies have been spent. The Gift Card can be purchased for a minimum of €15 and maximum of €500.

General FAQ

These are the most frequently asked questions concerning your Gift Card. If you still have questions after reading this page, you can contact our Customer Service team by contacting the Helpline on (01)8708111.

Using your Gift Card with a participating Retail Partner

When making a purchase you must know the balance of what is on your card to ensure that there are enough funds available to cover the purchase. If the amount of a purchase which you wish to make using your Card is greater than the available balance, you can pay the difference in cash or by another payment method. For example if you know there is €30 on your card and your purchase is €50 inform the retailer that you have €30 on the card and wish to pay the balance with cash, the retailer can then process the transaction without issue. Should the retailer not be informed the transaction will fail as they will be trying to remove the €50 from a €30 card. The retailer will not know the balance and may say that the card is not working. The main cause of a card been declined is due to the customer not knowing the card balance and attempting to purchase an item for a higher value than what is on the card.

Should you use the term "split transaction" most retailers will understand this that you want to use the Gift Card and another method of payment to pay for the items.

Card would not work at a retailer

There could be several reasons why your Gift Card failed at a retailer. The balance on your Gift Card may be less than you thought, the physical Gift Card could have expired and may need to be replaced, there may have been an issue with the retailer's card processing terminal or the magnetic stripe on your card may have been damaged by a magnetic field. Some of the most common items that contain magnets are phone covers with magnetic clasp, iPad tablet covers, clasps on wallets, retailer tag demagnetizer or even your fridge magnet. To confirm your balance please contact the balance information line on 1890 930077 or online at

If the balance on your card is correct then please contact our Customer Service team on 01-8708111 to investigate further.


Standard post orders will take between 2 – 5 days for delivery, registered post 24 – 48hrs and courier next day. Should you have any queries on these please contact our customer service team on 01-8708100  

09.00 – 18.00 Monday to Friday

09.00 – 13.30 Saturday. (all delivery times are subject to when order processed)

GVS Gift Voucher Shop DAC. Trading as The Gift Voucher Shop, Registered in Ireland No. 348932. Registered Office: One4all Unit 2, Swords Business Park, Swords, Dublin, K67 Px82, Ireland. © 2019 The Gift Voucher Shop